In recent developments HSMAI Region Europe, in cooperation with the German company Customer Alliance, will hand out a national award on the upcoming HSMAI Day in London on Friday the 14th of [...]
In the wake of the last two years’ co-location of HSMAI Region Europe’s ROC & DOC (Revenue Optimization Conference and Distribution Optimization Conference) and HFTP’s HITEC Europe in [...]
HSMAI is up close with international trends, and aware that future winners are those who are prepared to take the customer experience seriously. Insight into all stages of the customer ‘journey’ [...]
HSMAI (Hospitality Sales & Marketing Association International) Region Europe has entered into a strategic partnership with the German company Customer Alliance, based on the Service Pledge [...]
True service excellence is about delivering the seemingly ordinary with care, consistency and empathy – a foundation upon which the extraordinary can flourish.