News

Andre Kaufmann, representing ReviewPro for Germany, Austria, Switzerland and France is now certified as Executive coach to facilitate the HSMAI program Winning for customers service pledge [...]

Welcome to The HSMAI Day Germany Scandic Berlin Kurfürstendamm Tuesday October 16th From 08:30- 17:00 including drinks and networking The HSMAI Day take place at Scandic Berlin Kurfürstendamm in [...]

As we speak, part of the HSMAI Region Europe team is in Houston to attend the HSMAI ROC in the US, as well as other member activities and have many productive meetings. It has been an amazing [...]

Sylvia Kolk PA & Project Manager HSMAI Region Europe Sylvia started working for HSMAI Region Europe in April 2018. She lives in the south part of Amsterdam, which she really enjoys, and has [...]

Learn from the findings from the first-ever Hotel Parity Report. HSMAI´s close partner OTA Insight, the cloud-based data intelligence platform for the hospitality industry, this week announced [...]

HSMAI Region Europe will be in Berlin for the CRME certification on Tuesday October 23rd HSMAI Region Europe will host an interactive Revenue Management workshop, after which the participants [...]

Below you will find our accommodation for our activities in London in September 2018   Pre Workshop Certification- Winning for Customers- The Service Pledge, September 10th-12th [...]

Welcome to the HSMAI Day London Chesterfield Mayfair Hotel Friday 14 September from from 08:30-17:00 The HSMAI Day take place at wonderful Chesterfield Mayfair Hotel in London. A full-day [...]

The nominations are due by end of June and the actual awards are taking place 28th of September in London. LCD Awards, in partnership with The New York Times, celebrate exceptional cultural [...]

Yesterday evening I travelled with SAS on a business trip from Stockholm to Palma de Mallorca. Customer service interest me a great deal and also how various organizations handle complaints and [...]