News

Andre Kaufmann, representing ReviewPro for Germany, Austria, Switzerland and France is now certified as Executive coach to facilitate the HSMAI program Winning for customers service pledge [...]

Welcome to The HSMAI Day Germany Scandic Berlin Kurfürstendamm Tuesday October 16th From 08:30- 17:00 including drinks and networking The HSMAI Day take place at Scandic Berlin Kurfürstendamm in [...]

As we speak, part of the HSMAI Region Europe team is in Houston to attend the HSMAI ROC in the US, as well as other member activities and have many […]

Sylvia Kolk PA & Project Manager HSMAI Region Europe Sylvia started working for HSMAI Region Europe in April 2018. She lives in the south part of Amsterdam, which she really […]

Learn from the findings from the first-ever Hotel Parity Report. HSMAI´s close partner OTA Insight, the cloud-based data intelligence platform for the hospitality industry, this week announced [...]

HSMAI Region Europe will be in Berlin for the CRME certification on Tuesday October 23rd HSMAI Region Europe will host an interactive Revenue Management workshop, after which the participants [...]

Below you will find our accommodation for our activities in London in September 2018   Pre Workshop Certification- Winning for Customers- The Service Pledge, September 10th-12th [...]

Welcome to the HSMAI Day London Chesterfield Mayfair Hotel Friday 14 September from from 08:30-17:00 The HSMAI Day take place at wonderful Chesterfield Mayfair Hotel in London. A full-day [...]

The nominations are due by end of June and the actual awards are taking place 28th of September in London. LCD Awards, in partnership with The New York Times, celebrate […]

Yesterday evening I travelled with SAS on a business trip from Stockholm to Palma de Mallorca. Customer service interest me a great deal and also how various organizations handle complaints […]