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Foodback launches single Covid-19 check-in, menu and feedback QR code for restaurant trade

Foodback has just launched Foodback Portal & Check-In, a new solution for the restaurant trade allowing diners to check-in, look at and order from the menu, and rate their meal.

One QR scan on arrival lets diners:

  • Perform coronavirus check-in
  • Read, and order from, the menu
  • Rate their meal

Many countries currently require diners to register upon arrival at a restaurant or hotel for coronavirus tracing. The quickest way is for customers to scan a QR code on their mobile.

Restaurants and hotel are also increasingly using QR codes for a range of other customer interactions. But until now they have needed to provide one QR code for Covid-19 check-in and at least one more QR code for the other digital services. The brand new Foodback Portal combines all these interactions through a single QR scan that generates a landing page on the customer’s phone.

Foodback Portal is fully customisable. Restaurants can display menus directly or create a seamless link to any self-service ordering app or website they already use. Other useful links can also be connected, such as a description of the restaurant or links to taxi services.

When the meal finishes, the same landing page lets diners rate and comment on their experience, creating valuable direct feedback for the restaurant. In addition to normal questions about quality of food and service, Foodback now also includes optional questions about how well the restaurant followed Covid-19 hygiene measures.

“Until now, restaurants have needed multiple QR codes to meet their Covid-19 obligations on top of their other mobile services for diners,” says Foodback CEO Martin Jørgensen. “A single QR portal makes the experience simpler, faster and more effective for customer and restaurant alike.”

Martin Jørgensen elaborates: “The launch of Foodback Portal is the latest step in our evolution beyond an insightful diner feedback tool to a full digital customer interaction and analytics service for restaurants.”

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