hsmai_informs

You may now certify internal Service Pledge Executive Coaches

You may now certify internal Service Pledge Executive Coaches
HSMAI is up close with international trends, and aware that future winners are those who are prepared to take the customer experience seriously. Insight into all stages of the customer ‘journey’ has become increasingly important. Do we deliver on our pledges? Do we handle displeased customers proactively, before they make their way to social media? Through our big European initiative, …

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HSMAI Profile: Martin Andersen

HSMAI Profile: Martin Andersen
Martin Andersen has recently been hired as Commercial Director at Amerikalinjen, Oslo's new luxury boutique hotel. Opening in March of 2019, the old Norwegian American Line building is being transformed into Amerikalinjen. The passion for maritime travel combined with the rich history of Oslo will create a strong foundation for this iconic building's renaissance- transporting …

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HSMAI Region Europe and Customer Alliance forge alliance

HSMAI Region Europe and Customer Alliance forge alliance
HSMAI Region Europe has entered into a strategic partnership with the German company Customer Alliance, based on the Service Pledge program currently rolled out throughout Europe. The HSMAI Region Europe Service Pledge Program – Winning for Customers may be HSMAI’s biggest effort to date. A program for change management and a strategic tool preparing …

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First Certified Executive Coach coming up in Holland

First Certified Executive Coach coming up in Holland
HSMAI Region Europe has together with dedicated expertise developed a Certification Program to provide experienced senior consultants with tools to facilitate Winning for Customers – the Service Pledge Program within organizations. With​ ​methods ​to​ ​help​ ​companies​ ​strengthen their company culture and quality​ ​assure​ ​the service​ ​they​ ​actually​ ​deliver​ ​to​ ​customers​ ​and​ ​move​ ​ahead​ ​in​ ​external​ ​ratings. Tomorrow's winners are those who …

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Heuvelman sound & vision

Heuvelman Sound & Vision
Since more than fifteen years Heuvelman sound & vision has been a valuable partner of HSMAI and we are very happy and proud to be working together with them for so many years. Heuvelman is a well-known service provider within the international hotel sector and an expert in providing vision, light and audio during events, congresses, and meetings, as well as providing …

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HSMAI Region Europe Ltd
59a Brent Street
London NW4 2EA
UNITED KINGDOM