Meld deg på HSMAIs frokostmøte på Clarion Hotel Oslo mandag 27. Mars kl 08:30! Tema: Hvordan øke topplinjen for din bedrift, og samtidig øke attraktiviteten til en destinasjon? Bli med […]
Join HSMAI Region Europe’s Afterwork in Stockholm with focus on Talent Acquisition for Commercial Operations on Thursday, 30th March 2023 HSMAI Europe would like to invite you to join Hospitality […]
Join HSMAI Region Europe at InterContinental Paris Le Grand on Tuesday, 4 April 2023, from 18:00 - 21:00 (local time) for an insightful evening discussing the future of direct bookings […]
Meet & Connect events are designed to bring together industry professionals and commercial leaders for an engaging and informative networking experience. The format of the event includes a 1 ½ […]
Join HSMAI Region Europe at Bankside Hotel in London on Tuesday, 20th April 2023, from 18:00 - 21:00 (local time) for an insightful evening discussing the future of direct bookings […]
Meet & Connect events are designed to bring together industry professionals and commercial leaders for an engaging and informative networking experience. Mark your calendars to join the HSMAI Region Europe's upcoming local event in Germany on Monday, 8 May 2023, from 16:00 – 19:00 (local time) for an insightful Stammtisch Event. Topic and the program […]
Meet & Connect events are designed to bring together industry professionals and commercial leaders for an engaging and informative networking experience. The format of the event includes a 1 ½ hour educational program featuring a presentation by a topical expert, followed by a panel discussion with local experts on the same topic. Mark your calendars […]
Organised by HSMAI Europe's Sales Advisory Board the HSMAI Sales Leader Forum is a half day event where off-property sales leaders learn about important trends, critical insights, and best practices, as well as what it means for leading hotel sales teams in today's environment. The attendees include national & global sales directors, strategic and key […]
The Curate is an exclusive benefit for the Organizational Member companies of HSMAI Europe. The curate events are half-day forum events held twice a year, to keep up with the rapid changes in the hospitality industry. An executive insights forum is designed to identify, capture, and shape the executive-level content the industry needs to focus […]
Organised for students by students the Hospitality Unlocked is a full day conference organised by the HSMAI Student Council and is focussed on the latest hospitality trends, and how to capitalise on these as a future hospitality graduate. Read more and register here: https://eur.cvent.me/0QKn1
Meet & Connect events are designed to bring together industry professionals and commercial leaders for an engaging and informative networking experience. The format of the event includes a 1 ½ hour educational program featuring a presentation by a topical expert, followed by a panel discussion with local experts on the same topic. Mark your calendars […]
The Commercial Summer Camp focuses on developing cross-functional strategic thinking and leadership skills, to enable tomorrow’s commercial leaders in the hospitality industry. The ideal candidate is already a sales, marketing, or revenue management expert or a property leader like a General Manager with the ambition and desire to understand all of the specific disciplines and […]
Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?
In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.
Niels MekenkampDirector of Business Solutions, EMEA, Cendyn
3 ways to make more strategic use of your brand
How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.
Monna Nordhagen, Partner and strategy advisor, Mars
What characterizes the best sales teams?
Remi Morken, CCO, SalesScreen
Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond
John Gallagher, Sales Director, Duetto
How to sell when customers do not know they need you?
Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.
Benjamin Devisme, VP Sales, Quicktext
Real time pricing
As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.
Alexander Edström, CEO, Atomize
Expansion of revenue management capabilities
Damiano Zennaro, Global Director of Advisory services at IDeaS
Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS
Customer Centricity
About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.
Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board
Being a General Manager and Leading a team of strong performers
Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro
Retention strategies for Sales professional that works’
Anant Vithlani, Vice President Sales, Nordic Choice Hotels
Storytelling that works
Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.
Christian Braathen, Client Director, Scandinavian Design Group
Commercial Technology Strategy
What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.
Julie Grieve, Founder and CEO, Criton
Close the gap between revenue optimization & digital marketing
Finnbar Cornwall, Senior Industry Head Travel at Google UK
Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy
MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.
Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland
Navigating the changing hotel distribution landscape
Insights to improve competitiveness in an increasingly volatile environment
Michael Mernagh, Head of Sales EMEA, OTA Insight
Using Technology to Deliver a Personalized Guest Experience
Michael De Jongh, Chief Commercial Officer, Avvio
Coaching a team for strategic selling
Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International
Intermediaries: Should they be managed like a key account?
Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels
HEADER
Subtitle to go here
This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience
Name Surname, Role, description etc etc etc
Name Surname, Role, description etc etc etc
HEADER
Subtitle to go here
This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience
Name Surname, Role, description etc etc etc
Name Surname, Role, description etc etc etc
