Beyond the Check-In: How Emotional Luxury and Leadership Are Reimagining Hospitality in 2025
Welcome to the 6th edition of Hospitality’s Leading Voices – your gateway to the bold ideas and visionary minds reshaping the future of hospitality!
This Month’s Game-Changer: Christophe Laure, General Manager of the InterContinental Paris Le Grand and Regional Director for IHG Southern Europe. With over three decades of international experience and a portfolio spanning nine luxury and lifestyle hotels, Christophe Laure is redefining what it means to lead with purpose in the world of high-end hospitality. From emotional guest experiences to next-gen talent development, his motto says it all: “Born to serve.”
Get ready for an inspiring conversation with Christophe Laure – one of Europe’s most respected voices in luxury hospitality. From the soul of iconic properties to the future of leadership, this interview is a masterclass in vision, empathy, and excellence.
Sneak Peek – You Can’t Miss This:
✨ Why “Paris in a palace” isn’t just a tagline—it’s a guest experience strategy
❤️ How emotional intelligence is becoming the true luxury differentiator
🌍 The biggest shift in traveler behavior post-Covid—and how top hotels are adapting
🎯 Why today’s hospitality talent needs purpose, not just a paycheck
🔁 What happens when service becomes a shared culture, not just a function
“Love yourself. Love others. And love to serve.” – Christophe Laure
If you’re ready to explore the heart of luxury hospitality—and the leadership shaping its future—this is the interview you won’t want to miss.
If you’d like to suggest a future guest for Hospitality’s Leading Voices, reach out to us at postbox@hsmai.eu.
