Customer Loyalty

We have been contacted by a hotel chain that would like us to put together an advisory board focusing on customer loyalty and relationship management. These topics have been on […]

TheÊService Plegde

For many years HSMAI in Norway has nurtured plans for our concept, TheÊService Plegde, an initiative made to improve the quality of service, including interactive workshops, awaiting the right [...]

A great week

This has been a wonderful week with our successful first event in Spain as well as the exciting announcement of a new location for two of our key annual events […]