• Contact Us
  • About
    • Board of Directors
    • HSMAI Europe Staff
    • Advisory Boards
    • Young Talent
    • HSMAI Europe Mentor Program
    • Contact
    • Press releases
    • Privacy Policy
  • Locations
    • HSMAI Americas
    • HSMAI Asia Pacific
    • HSMAI Middle East
    • HSMAI Global
  • Education
  • Memberships
    • HSMAI Community
  • CSW 2027
  • Resources
    • Podcast
    • MKG Reports Library
    • Insights from the HSMAI Europe AI Advisory Board
  • News
    • Global Knowledge Center
0

Basket

HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry
  • About
    • Board of Directors
    • HSMAI Europe Staff
    • Advisory Boards
    • Young Talent
    • HSMAI Europe Mentor Program
    • Contact
    • Press releases
    • Privacy Policy
  • Locations
    • HSMAI Americas
    • HSMAI Asia Pacific
    • HSMAI Middle East
    • HSMAI Global
  • Education
  • Memberships
    • HSMAI Community
  • CSW 2027
  • Resources
    • Podcast
    • MKG Reports Library
    • Insights from the HSMAI Europe AI Advisory Board
  • News
    • Global Knowledge Center

Travel

 Keep traveling by Steve Kaufer CEO of TripAdvisor

Keep traveling by Steve Kaufer CEO of TripAdvisor

August 26, 2016

As many of you might know TripAdvisor is a member of HSMAI as well as a sponsor of HSMAI Region Europe and also in other regions throughout the world. We […]

Read More 0
     Pictures from HSMAI Day in Oslo

    Pictures from HSMAI Day in Oslo

    August 26, 2016

    Panel discussion with some of the leading Top Executives in Norway: From the left moderator Kai HolmbergæPartneræDigital Marketing Company Unfold. Panelists:æTarje HellebustæManaging Director [...]

    Read More 0
       Hospitality Afternoon Event in Frankfurt a great success

      Hospitality Afternoon Event in Frankfurt a great success

      July 14, 2016

        On Tuesday 12th July HSMAI Region Europe and the Travel Industry Club Germany (TIC) hostedæa successful first collaboration event in Frankfurt. The event took place at the beautiful [...]

      Read More 0
         Fans of Good Service on tour soon

        Fans of Good Service on tour soon

        July 8, 2016

        Summer holidays have already started in many places across Europe. We at HSMAI Region Europe have still a few exciting events and travels prior to our holidays.æ Next week we […]

        Read More 0
           HSMAI Region Europe to Co-locate Revenue Optimization Conference With Premiere HITEC Amsterdam in March 2017

          HSMAI Region Europe to Co-locate Revenue Optimization Conference With Premiere HITEC Amsterdam in March 2017

          June 24, 2016

          HSMAI Region Europe are announcing theiræpartnership withæHospitality Financial and Technology Professionals (HFTP¬) global leaders in the hospitality industry and producers of the world’s [...]

          Read More 0
             G Travel joins forces with Dubai based dnata in marine offshore & corporate travel

            G Travel joins forces with Dubai based dnata in marine offshore & corporate travel

            June 9, 2016

            On Wednesday G Travel announcedæits entranceæinto a joint venture with dnata. The new joint venture will operate as G Travel International and will provide global travel management services for [...]

            Read More 0
               Terje Olsen appointed new SVP Global Sales & Account Management of G Travel

              Terje Olsen appointed new SVP Global Sales & Account Management of G Travel

              March 3, 2016

              G Travel is pleased to announce that Terje Olsen joined the company as SVP Global Sales & Account Management on February 15th 2016. Terje comes from the position of Director […]

              Read More 0
                 HFTP CEO Frank Wolfe to be named CEO of The Year in Acquisition International

                HFTP CEO Frank Wolfe to be named CEO of The Year in Acquisition International

                December 11, 2015

                This Wednesday brought news that Frank I. Wolfe CAE CEO for Hospitality Financial and Technology Professionals (HFTP) will be recognised as a CEO of the Year in the European-based corporate […]

                Read More 0
                   HSMAI congratulates 6 more CRMEs today

                  HSMAI congratulates 6 more CRMEs today

                  September 25, 2015

                  Amid HSMAI Europe’s ongoing CRME (Certified Revenue Manager) workshop tour lasting throughout this autumn and the winter 6 highly able hospitality professionals graduated as CRMEs in [...]

                  Read More 0
                     Save the Children Emergency Fund

                    Save the Children Emergency Fund

                    September 11, 2015

                    Scandic Hotels as a company has a tradition of taking a social responsibility both in the local community and also in the context of major international disasters. To help the […]

                    Read More 0
                      Load More
                      HSMAI Global Entities
                      • HSMAI Academy
                      • HSMAI Foundation
                      • HSMAI America
                      • HSMAI Asia
                      • HSMAI Middle East
                      • HSMAI Global Signature Events
                      • Privacy Policy
                      Recent Posts
                      • Executive Insights | September 2026: A different perspective can change everything
                        Executive Insights | September 2026: A different perspective can change everything
                        September 30, 2026
                      • Who Deserves the Spotlight? HSMAI Awards Europe 2026 Submissions Are Open
                        Who Deserves the Spotlight? HSMAI Awards Europe 2026 Submissions Are Open
                        September 28, 2026
                      • Executive Insights | August 2026: Community Cannot Be Built From a Distance
                        Executive Insights | August 2026: Community Cannot Be Built From a Distance
                        August 31, 2026
                      © HSMAI 2018
                      Contact Us

                      Send us an email for any queries you have about HSMAI Europe and we'll get back to you, asap.

                      Not readable? Change text. captcha txt
                      0

                      Start typing and press Enter to search

                      What characterizes the best sales teams?

                      0-29

                      Remi Morken, CCO, SalesScreen

                      How to sell when customers do not know they need you?

                      Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                      0-23

                      Benjamin Devisme, VP Sales, Quicktext

                      Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                      0-28

                      John Gallagher, Sales Director, Duetto

                      Real time pricing

                      As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                      • What is the difference from being a Revenue Manager today compared to 10 years ago?
                        • Does the skillset of an RM differ – if so; in what way?
                      • What does Real Time Price Optimization mean?
                      • What gains (and risks?) come with real time price optimization?
                      • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                      atomized2

                      Alexander Edström, CEO, Atomize

                      Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                      In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                      head-shot

                      Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                      Storytelling that works

                      Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                      0-13

                      Christian Braathen, Client Director, Scandinavian Design Group

                      Commercial Technology Strategy

                      What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                      0-11

                      Julie Grieve, Founder and CEO, Criton

                      Close the gap between revenue optimization & digital marketing

                      finnbar-colour-headshot

                      Finnbar Cornwall, Senior Industry Head Travel at Google UK

                      Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                      MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

                      eb-new-pic

                      Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                      Navigating the changing hotel distribution landscape

                      Insights to improve competitiveness in an increasingly volatile environment

                      0-10

                      Michael Mernagh, Head of Sales EMEA, OTA Insight

                      Customer Centricity

                      About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                      0-9

                      Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                      3 ways to make more strategic use of your brand

                      How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                      monna-nordhagen

                      Monna Nordhagen, Partner and strategy advisor, Mars

                      Using Technology to Deliver a Personalized Guest Experience

                      0-8

                      Michael De Jongh, Chief Commercial Officer, Avvio

                      Being a General Manager and Leading a team of strong performers

                      0-7

                      Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                      Coaching a team for strategic selling

                      0-6

                      Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                      Expansion of revenue management capabilities

                      damiano-zennaro

                      Damiano Zennaro, Global Director of Advisory services at IDeaS

                      dsc_0045

                      Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                      Retention strategies for Sales professional that works’

                      Anant Vithlani

                      Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                      Intermediaries: Should they be managed like a key account?

                      0-13

                      Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

                      HEADER

                      Subtitle to go here

                      This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience

                      claire-lyon-shaw

                      Name Surname, Role, description etc etc etc

                      663399

                      Name Surname, Role, description etc etc etc

                      HEADER

                      Subtitle to go here

                      This is the text within the more information for the session on: Using Technology to Deliver a Personalized Guest Experience

                      claire-lyon-shaw

                      Name Surname, Role, description etc etc etc

                      663399

                      Name Surname, Role, description etc etc etc

                      We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.