Monique Jaspers-Wijn, Global Head Data Insights & Digital Media, Travelport and Chair of HSMAI Region Europe Customer and Distribution Advisory Board will welcome and introduce the moderator and panelists.
The moderator for the webinar will be Sascha Dalig. He is a Hotel Operations Expert and Keynotespeaker.
Business – What do you think will come back first? And Why? And possibly When?
Customer behaviour – How do you see change in the future?
Clients expectations – How do you see the customer expectations change?
Communication – How do see yourself interacting during the different touchpoints with the customer?
Success – What does ‘Good’ look like?
Technology- How do you expect to leverage technology during the different touchpoints of the customer journey?
Jonathan Liu, Director of Revenue Strategy & Marketing Operations, GLH Hotels
Sally Richards, Managing Director, RaspberrySky Services Limited
Suzie Thompson, Vice President Commercial (Marketing & Brand Strategy, Sales, Revenue Management),Red Carnation Hotels – part of the TTC family of brands
Mark Haywood, Senior Vice President – Europe, North Africa, The Caucuses, & Brazil at RateGain Technologies and member of HSMAI Region Europe Customer and Distribution Advisory Board will also be sharing some data around Europe Markets.
Michael Hucho, Management Expert & Independent Consultant and member of HSMAI Region Europe Customer and Distribution Advisory Board will close the session with a short recap of the day