The HSMAI Service Pledge programme give you the opportunity to review your strengths and put in place well researched actions to plug and customer experience gaps. Where it makes a difference to your results.
The margins for error is becoming much smaller. Companies like Tripadvisor, Trivago and others are really good in telling what the service organizations actually delivers and what the customers want. This reduces the margins for mistakes even further.
The winners of tomorrow are those who invest in their company culture and bring the customer experience into the boardroom. To protect our return business, we want to make sure that we reduce mistakes of when things go wrong to the least possible! The Service Pledge programme is a methodology to allow you to do that.