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the Chesterfield Mayfair Hotel, London

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35 Charles St, Mayfair
London, W1J 5EB United Kingdom

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September 2018

Pre Workshop Certification- Winning for Customers- The Service Pledge

10 September - 12 September
the Chesterfield Mayfair Hotel, London, 35 Charles St, Mayfair
London, W1J 5EB United Kingdom
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The HSMAI Day UK

14 September @ 8:30 am - 5:00 pm BST
the Chesterfield Mayfair Hotel, London, 35 Charles St, Mayfair
London, W1J 5EB United Kingdom
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Welcome to The HSMAI Day UK Chesterfield Mayfair Hotel Friday 14 September from from 08:30-17:00 A full-day conference intended to provide you and your team an overview of current industry developments, focusing on subjects HSMAI considers important to put on the industry’s agenda. This year’s topic is Winning for customers and company culture through HSMAI Region Europe’s program, The Service Pledge. Tomorrow’s winners are companies that invest in their company culture and bringing the customer experience to the boardrooms. Your company culture and internal…

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HSMAI Service Pledge – Join us to develop your company’s Service Pledge

14 September @ 9:00 am - 16 September @ 4:00 am CEST
the Chesterfield Mayfair Hotel, London, 35 Charles St, Mayfair
London, W1J 5EB United Kingdom
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WINNING FOR CUSTOMERS – THE HSMAI SERVICE PLEDGE PROGRAM The HSMAI Service Pledge programme give you the opportunity to review your strengths and put in place well researched actions to plug and customer experience gaps. Where it makes a difference to your results. The margins for error is becoming much smaller. Companies like Tripadvisor, Trivago and others are really good in telling what the service organizations actually delivers and what the customers want. This reduces the margins for mistakes even…

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