The annual HSMAI Awards Europe recognises the people and companies that have shown excellent work in the hospitality, tourism, and travel industries. This event allows companies and employees to show that they value and recognise the importance of each other. As a member you will be able to apply to one or more company and […]
In partnership with Hertelier and Women in Travel Thrive, HSMAI Europe are arranging an event on Friday, January 19th, 8:30 - 10:30 am at the The Athenaeum Hotel and Residences (London, UK). The event will be a motivational morning of meaningful conversation, connections and fresh perspectives, with a focus embracing change, adaptability, and goal setting. […]
Sales and marketing in hospitality: Ecosystem, Relevance and Innovation How deep consumer insight can help us change our thinking, and how this translates into the commercial arena. The power of a Symbiotic sales – how to build a go to market strategy that is mutually beneficial and provides value to immediate customers, partners and the […]
Breakfast Meeting in Oslo 📆 Date and Time: Friday, 9th February 2024 | 8:30 AM - 10:30 AM (local time) 📍 Venue: Radisson Blu Scandinavia Oslo, Holbergs gate 30Join us at Radisson Blu Scandinavia Oslo for a Breakfast Meeting and engage with industry experts and expand your network. TOPIC: The New Era of ChatGPT & […]
Meet & Connect Amsterdam 📆Date and Time: Monday, 12th February 2024 | 2:00 PM - 5:00 PM (local time) 📍 Venue: Sofitel Legend The Grand Amsterdam, Oudezijds Voorburgwal 197, 1012 EX Amsterdam Meet & Connect Amsterdam 📆Date and Time: Monday, 12th February 2023 | 2:00 PM - 5:00 PM (local time) 📍 Venue: Sofitel Legend […]
Join us for another Breakfast Meeting in Stockholm! HSMAI is back in Stockholm on Thursday, 22 February 2024 hosting a breakfast meeting at Scandic Victoria Tower. We have two very interesting topics: "How to succeed in the MICE Segment with Agents, PCOs, DMCs, and Joint Ventures" and "The Significance of International Meeting Business for the […]
Join us for Connecting Future Leaders at the Crowne Plaza Berlin on March 4th, as we welcome their leadership team to share their strategies for enhancing Guest Satisfaction and Loyalty within the hospitality industry. Date: Monday, March 4th Time: 17:45 - 21:00 Location: Crowne Plaza Berlin, Potsdamer Platz, Hallesche Straße 10, 10963 Berlin Connecting Future […]
HFTP and HSMAI Europe invites the hospitality industry to a joint evening event in Berlin Following the successful inaugural networking event at ITB Berlin 2023, Hospitality Financial and Technology Professionals (HFTP®) and Hospitality Sales and Marketing Association International (HSMAI) Region Europe are thrilled to announce they are bringing the industry together again for a second […]
FUTURE YOU Utforsk karrieremulighetene innen hotell-, event- og reiselivsbransjen Mandag 11. mars arrangerer HSMAI igjen FUTURE YOU, og denne gangen på Odeon Kino på Storo i Oslo. FutureYou er et arrangement for deg som ønsker å utforske karrieremulighetene innen hotell-, event- og reiselivsbransjen. Her vil du få en unik mulighet til å lære om de […]
HSMAI’S MØTE- OG EVENTBØRSEN TIRSDAG 12. MARS 2024 THON HOTEL STORO I OSLO HSMAI Møte- og Eventbørsen er et arrangement hvor HSMAI samler flere av sine medlemmer som hoteller, hotellkjeder og leverandører av kurs og konferanse til å møte innkjøpere av disse tjenestene fra næringslivet. Dette har HSMAI arrangert i Oslo siden 1994, og er […]
HSMAI Awards Norway 2023 i Oslo HSMAI ønsker nok en gang å vise frem det utmerkede arbeidet som skjer i vår bransje gjennom HSMAI Awards Norway 2023, Reiselivets Oscar Utdeling! En av HSMAI strategiske prioriteringer er å inspirere neste generasjons ledere innenfor bransjen, og flere av våre kategorier gjenspeiler dette. Bli med oss for å […]
Connecting Future Leaders - Guest Satisfaction and Loyalty Torsdag 14. mars på Scandic Solli fra kl 17.00 Velkommen til Connecting Future Leaders, et arrangement for unge ledere innen hotell-, event- og reiselivsbransjen. Vårt mål er å skape faglige- og sosiale møtepunkter for erfaringsutveksling og nettverksbygging blant unge ledere og talenter på 35 år og under. […]
Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?
In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.
Niels MekenkampDirector of Business Solutions, EMEA, Cendyn
3 ways to make more strategic use of your brand
How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.
Monna Nordhagen, Partner and strategy advisor, Mars
What characterizes the best sales teams?
Remi Morken, CCO, SalesScreen
Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond
John Gallagher, Sales Director, Duetto
How to sell when customers do not know they need you?
Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.
Benjamin Devisme, VP Sales, Quicktext
Real time pricing
As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.
Alexander Edström, CEO, Atomize
Expansion of revenue management capabilities
Damiano Zennaro, Global Director of Advisory services at IDeaS
Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS
Customer Centricity
About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.
Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board
Being a General Manager and Leading a team of strong performers
Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro
Retention strategies for Sales professional that works’
Anant Vithlani, Vice President Sales, Nordic Choice Hotels
Storytelling that works
Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.
Christian Braathen, Client Director, Scandinavian Design Group
Commercial Technology Strategy
What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.
Julie Grieve, Founder and CEO, Criton
Close the gap between revenue optimization & digital marketing
Finnbar Cornwall, Senior Industry Head Travel at Google UK
Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy
MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.
Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland
Navigating the changing hotel distribution landscape
Insights to improve competitiveness in an increasingly volatile environment
Michael Mernagh, Head of Sales EMEA, OTA Insight
Using Technology to Deliver a Personalized Guest Experience
Michael De Jongh, Chief Commercial Officer, Avvio
Coaching a team for strategic selling
Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International
Intermediaries: Should they be managed like a key account?
Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels
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