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HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry HSMAI – The Leading Meeting Place of the Industry
  • About
    • Board of Directors
    • HSMAI Region Europe Staff
    • Contact
    • Privacy Policy
  • Locations
    • HSMAI Americas
    • HSMAI Asia Pacific
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    • HSMAI Global
  • Education
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Tag Archives for: "HSMAI"
 HSMAI Region Europe 2018

HSMAI Region Europe 2018

August 21, 2017

PDF version (430 kb) with larger writing, for improved readability, please click icon:

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     HSMAI Region Europe Profile: Jackie Douglas from Australia

    HSMAI Region Europe Profile: Jackie Douglas from Australia

    October 6, 2016

    Jackie Douglas President HSMAI APAC Jackie has the same position in HSMAI APAC as Ingunn Hofseth in Europe and Bob Gilbert in Americas.ÊShe looks after the wholeÊregion of HSMAI APAC […]

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       HSMAI Region Europe 2018

      HSMAI Region Europe 2018

      August 21, 2017

      PDF version (430 kb) with larger writing for improved readability please click icon:

      Read More 0
         HSMAI Region Europe Profile: Jackie Douglas from Australia

        HSMAI Region Europe Profile: Jackie Douglas from Australia

        October 6, 2016

        Jackie Douglas President HSMAI APAC Jackie has the same position in HSMAI APAC as Ingunn Hofseth in Europe and Bob Gilbert in Americas.æShe looks after the wholeæregion of HSMAI APAC […]

        Read More 0
           Hospitality Symposium 12 July 2016 Frankfurt

          Hospitality Symposium 12 July 2016 Frankfurt

          April 7, 2016

          On Tuesday 12 July 2016 HSMAI Region Europe is holding its first Hospitalityæsymposium in cooperation with theæTravel Industry Club in Germany. A full day of excellent presentations and [...]

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             Vision mission and values

            Vision mission and values

            December 11, 2015

            While working on the business plan of HSMAI Region Europe we have had many good discussions aroundæour vision mission and values. As we are part of an international organisation there […]

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               HSMAI Profile: Kaisla Saastamoinen

              HSMAI Profile: Kaisla Saastamoinen

              July 24, 2015

              Kaisla Saastamoinen PA to CEO & President / Coordinator HSMAI Europe Kaisla is officially starting with HSMAI Europe on 1 August and will be a Personal Assistant to Ingunn Hofseth […]

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                 New European Certified Revenue Management Executives Appointed

                New European Certified Revenue Management Executives Appointed

                July 22, 2015

                LONDON UK 22 Julyæ2015 Seven European Revenue Managementæprofessionals graduated as globally Certified Revenue Management Executives at the Hilton London Kensington on Wednesday in a workshop [...]

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                   HSMAI ROC 2015 a huge success

                  HSMAI ROC 2015 a huge success

                  June 19, 2015

                  AUSTIN Texas USA On Monday 15 June the HSMAI Revenue Optimisation Conference held prior to the HITEC exposition took place in Austin TX to much acclaim from the 500+ attending […]

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                     Exciting times for Europe’s hotel and travel industry

                    Exciting times for Europe’s hotel and travel industry

                    April 23, 2013

                    The hotel and travel industry is entering a very exciting stage. People are travelling more than ever as the world becomes a smaller place. Crossing international borders residing in Paris […]

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                        Episode Two of HSMAI Europe’s Sustainability Podcast Series Is Live!
                        June 27, 2025
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                        April 2025: Easter vacations support European hospitality activity by MKG Consulting
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                        Wrapping Up the HSMAI Europe Commercial Career Start Program 2025
                        June 16, 2025
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                      Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?

                      In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.

                      head-shot

                      Niels MekenkampDirector of Business Solutions, EMEA, Cendyn

                      3 ways to make more strategic use of your brand

                      How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.

                      monna-nordhagen

                      Monna Nordhagen, Partner and strategy advisor, Mars

                      What characterizes the best sales teams?

                      0-29

                      Remi Morken, CCO, SalesScreen

                      Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond

                      0-28

                      John Gallagher, Sales Director, Duetto

                      How to sell when customers do not know they need you?

                      Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.

                      0-23

                      Benjamin Devisme, VP Sales, Quicktext

                      Real time pricing

                      As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.

                      • What is the difference from being a Revenue Manager today compared to 10 years ago?
                        • Does the skillset of an RM differ – if so; in what way?
                      • What does Real Time Price Optimization mean?
                      • What gains (and risks?) come with real time price optimization?
                      • How do you think the Revenue Management Department will operate in a real time revenue management environment – will the RM role need to change? If so, in what way?
                      atomized2

                      Alexander Edström, CEO, Atomize

                      Expansion of revenue management capabilities

                      damiano-zennaro

                      Damiano Zennaro, Global Director of Advisory services at IDeaS

                      dsc_0045

                      Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS

                      Customer Centricity

                      About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.

                      0-9

                      Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board

                      Being a General Manager and Leading a team of strong performers

                      0-7

                      Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro

                      Retention strategies for Sales professional that works’

                      Anant Vithlani

                      Anant Vithlani, Vice President Sales, Nordic Choice Hotels

                      Storytelling that works

                      Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.

                      0-13

                      Christian Braathen, Client Director, Scandinavian Design Group

                      Commercial Technology Strategy

                      What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.

                      0-11

                      Julie Grieve, Founder and CEO, Criton

                      Close the gap between revenue optimization & digital marketing

                      finnbar-colour-headshot

                      Finnbar Cornwall, Senior Industry Head Travel at Google UK

                      Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy

                      MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.

                      eb-new-pic

                      Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland

                      Navigating the changing hotel distribution landscape

                      Insights to improve competitiveness in an increasingly volatile environment

                      0-10

                      Michael Mernagh, Head of Sales EMEA, OTA Insight

                      Using Technology to Deliver a Personalized Guest Experience

                      0-8

                      Michael De Jongh, Chief Commercial Officer, Avvio

                      Coaching a team for strategic selling

                      0-6

                      Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International

                      Intermediaries: Should they be managed like a key account?

                      0-13

                      Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels

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