News

Providing excellent service is more important today than it ever was, and as we know the process needs to start in every company’s top management. Which is why we are […]

Winning for customers! In business today it’s all about the customer experience. Everything is getting more and more transparent, booking and search engines become more professional. [...]

HSMAI isÊinviting entries forÊthe awards and prizes from the hotel and travel industry. Your organisation is welcome to sign up for the competition! Contributions must be submitted as soon as [...]

HSMAI Region Europe is inviting the hospitality industry to join us for The Service Awards 2016, to be held in London on 7 April 2017. Your organisation is welcome to […]

Yesterday some of us were lucky enough to spend more or less the entire day with Mike Leven. Few, if any, fascinate me more than him. He is one of […]

For many years HSMAI in Norway has nurtured plans for our concept, TheÊService Plegde, an initiative made to improve the quality of service, including interactive workshops, awaiting the right [...]

HSMAI isæinviting entries foræthe awards and prizes from the hotel and travel industry. Your organisation is welcome to sign up for the competition! Contributions must be submitted as soon as [...]

HSMAI Region Europe is inviting the hospitality industry to join us for The Service Awards 2016 to be held in London on 7 April 2017. Your organisation is welcome to […]