Steven is one of Europe’s most well-known speakers within customer experience, digital transformation, and future customer behaviour. He is internationally recognised for showing how companies succeed when they combine technology with human empathy, and he frequently delivers keynotes for global organisations such as Google, Microsoft, Disney, and IKEA.
He is the author of several bestselling books and is known for his energetic, practical, and research-based approach to how AI is transforming markets and customer expectations.
