From HSMAI you will meet Michael Hucho. He will be presenting Customer Centricity – a digital or a human challenge?
Michael Hucho, being a true hotelier since over 30 years, is an entrepreneurial challenger when it comes to “digital hospitality”. While e-commerce, online distribution, loyalty and CRM all seem to be quite technical disciplines in modern hotel cooperations, it all comes back to what counts the most – the human factor in leadership. Customer centricity is at stake and will be the “make it or brake it“ element for those who strive to play a leading role in tomorrows travel markets. Michael Hucho, as a leading management expert in online travel, knows about the necessity of braking outdated organisational silos, changing work and leadership culture and how to set a clear focus on the key opportunities for future success.
Michael Hucho, Member of the HSMAI Region Europe Customer & Distribution Advisory Board
Meet also Kathleen Garcia, Vice President Hospitality Cloud