HSMAI Europe Power-Up in London📅 Date: Wednesday, 25 September, 2024 🕒 Time: 6 pm – 8:30 pm 📍 Venue: The Rubens at the Palace 🏢 Address: 39 Buckingham Palace Rd, […]
HSMAI Europe Power-Up in Paris📅 Date: Thursday, 26 September, 2024 🕒 Time: 7:00 pm – 9:30 pm 📍 Venue: Hilton Paris Opera 🏢 Address: 108 Rue Saint-Lazare, 75008 Paris, FranceGet ready for an exciting and insightful evening as HSMAI Europe brings one of the hottest topics in the hospitality industry to your city! This is […]
Join us for a Power Breakfast in Copenhagen!HSMAI Europe Power Breakfast in Copenhagen! This meeting offers a unique opportunity for hospitality professionals to gain insights and navigate The Evolving Landscape of MICE Sales📅 Date: Friday, 27 September, 2024 🕒 Time: 08:00 – 11:00 📍 Venue: Admiral Hotel Copenhagen 🏢 Address: Toldbodgade 24Get ready for an […]
The Future of MICE DataPress conference for Media and Industry Professionals📅 Date: Thursday 24th October, 2024 🕒 Time: 7 PM – 10 PM, including drinks and networking 📍 Venue: Radisson RED Madrid, C. de Atocha, 123, Centro, 28012 – Madrid, SpainHSMAI Europe, in partnership with Amadeus and Radisson Hotel Group, is thrilled to announce an […]
FALL CURATE 2024: COMMERCIALISATION OF SUSTAINABILITY 📅 Thursday, 7th November 2024 | 🕒 12:00 - 18:30 |📍 The Chesterfield Mayfair Hotel The Curate, an event designed exclusively for Organizational Member companies. This is a chance for you to delve into the topic of Commercialisation of Sustainability, while networking and engaging in dynamic discussions with fellow […]
📅 Date: Friday, 8th November 2024 🕒 Time: 09:00 – 17:00 📍 Location: The Chesterfield Mayfair Hotel, 35 Charles Street, London, W1J 5EB Rebranding has been on our wish list for quite some time. This initiative originated in Europe and we are excited to take the first step in this global process. On Friday, November […]
Future of Sales: Innovating Hospitality Sales Empowering Professionals for the Future of Hospitality Sales 📅 Date: Thursday 14th November, 2024 🕒 Time: 12 PM – 5.30 PM, including lunch, drinks and networking 📍 Venue: The Cumberland Hotel, Great Cumberland Place, Marble Arch, London Drive Better Results with Engaged Sales Teams! As the hotel, event, and travel industries evolve at […]
How can hotels increase the revenue per guest during the guest journey?HSMAI Europe Power Breakfast in Stockholm📅 Date: Friday 15th November, 2024 🕒 Time: 08:00 hrs – 11:00 hrs, including breakfast and networking 📍 Venue: Radisson Blu Waterfront HotelThis Power Breakfast is for hospitality professionals in Sweden eager to explore how to enhance revenue at […]
HSMAI Nederland - de reunie!Wouter Olland has taken the initiative to host a reunion with former HSMAI members in the Netherlands. Some are now retired, others have moved on to different industries, and some are still active with HSMAI. Wouter suggested we also invite the new HSMAI members, and we agreed—so here we go!Get ready […]
Connecting Future Leaders | Christmas edition in London The Evolution of Luxury: Redefining High-End Hospitality for New Generations 📅 Date: Tuesday, December 3, 2024 🕔 Time: 6:00 pm – 8:00 pm, followed by networking 📍 Venue: Kimpton Fitzroy Hotel, LondonWelcome to Connecting Future Leaders! This gathering is divided into two parts: first, an educational program, […]
Future of Sales: Innovating Hospitality Sales Styrk salgsteamet for fremtidens utfordringer i hotell- og reiselivsbransjen 📅 Dato: Torsdag 12. desember, 2024 🕒 Tid: 09.00 - 18.00 inklusiv lunsj, networking og 📍 Sted: RADISSON BLU SCANDINAVIA HOTEL, OSLO Få bedre resultater med et engasjert salgsteam! Hotel-, event- og reiselivsbransjen utvikler seg raskere enn noen gang, og bedrifter […]
Why are guests so unpredictable? Is there anything we can do in order to make them more predictable?
In recent years more and more hoteliers have commented on the fact that it is becoming harder to predict what demand will be like. Guests book later and later, events that traditionally had a high impact now have much lower impact and guests seem to change their mind on what they like. During this session we will discuss in what way we might be able to do in order to steer our guests towards a more predictable behavior.
Niels MekenkampDirector of Business Solutions, EMEA, Cendyn
3 ways to make more strategic use of your brand
How leaders can use modern brand thinking to engage people in delivering distinct customer experiences that inspire loyalty and word-of-mouth.
Monna Nordhagen, Partner and strategy advisor, Mars
What characterizes the best sales teams?
Remi Morken, CCO, SalesScreen
Revenue Management to Revenue Strategy: Best practices and key learnings to help your organization succeed in 2020 and beyond
John Gallagher, Sales Director, Duetto
How to sell when customers do not know they need you?
Benjamin is a French entrepreneur and investor. His job consists in solving major problems that hoteliers face every day. He is the Co-founder & Evangelist of Quicktext, a 24/7 AI-powered chatbot helping hotels increase sales while improving guest experience.
Benjamin Devisme, VP Sales, Quicktext
Real time pricing
As the travel industry has evolved and become more digitized, markets that hotels operate in today have become faster, more transparent and more competitive than ever, pushing down profit margins. The old school of revenue management, where it used to be enough to pull historical reports from an isolated, non-connected PMS, to decide the future room prices, does not longer apply.
Alexander Edström, CEO, Atomize
Expansion of revenue management capabilities
Damiano Zennaro, Global Director of Advisory services at IDeaS
Laura McNally, Director, Account Management – Strategic and Global Accounts at IDeaS
Customer Centricity
About delivering the promises made, managing the perception and trust of the brand on social and digital media through the experiences delivered.
Gil Mulders, Former Head of Learning Europe, Intercontinental Hotel Group and Chair of the HSMAI Region Europe People & Culture Advisory Board
Being a General Manager and Leading a team of strong performers
Jarle Moen, Former Thief Executive Officer at the Award winning hotel The Thief, now the Managing Director at the upcoming hotel Sommerro
Retention strategies for Sales professional that works’
Anant Vithlani, Vice President Sales, Nordic Choice Hotels
Storytelling that works
Brands that tell stories are performing better. We will discuss how you can use stories to clarify your message, connect with customers and grow your business. Make sure your team is on the same page and creating marketing that get results. We will also introduce you to a framework that makes it easier for your team to create stories that work.
Christian Braathen, Client Director, Scandinavian Design Group
Commercial Technology Strategy
What choices to make to PMS, RMS, CRS, Channel Manager, cost implications, training implications, integration implications and more.
Julie Grieve, Founder and CEO, Criton
Close the gap between revenue optimization & digital marketing
Finnbar Cornwall, Senior Industry Head Travel at Google UK
Consequences of Inbound RFP Over-reliance – Why is it the Time to Establish a Proactive Meetings & Events Sales Strategy
MICE segment is becoming commoditized, driven by rate and response time. Cost of acquisition and distribution continues to grow. Need periods are more pronounced. Sales teams have subpar proactive skills – order takers vs. hunters. Sellers are fishing in the same pond with less than 10% conversion rates.
Erika Bucsi, Enterprise Director of Sales, EMEA & APAC, Knowland
Navigating the changing hotel distribution landscape
Insights to improve competitiveness in an increasingly volatile environment
Michael Mernagh, Head of Sales EMEA, OTA Insight
Using Technology to Deliver a Personalized Guest Experience
Michael De Jongh, Chief Commercial Officer, Avvio
Coaching a team for strategic selling
Evert Schuele, Vice President Sales, Europe, Africa, Middle East and South West Asia, Hyatt International
Intermediaries: Should they be managed like a key account?
Saurabh Bhargava, Commercial Director UK & Ireland, Taj Hotels
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