As the European summer comes to an end, our industry is pacing itself for an autumn with more predictability than we have seen for many months. Although there are challenges to be dealt with as the industry continues to recover, there is optimism as we move forward.
European Board
In the weeks to come we will be sharing with you interviews with our new board members. This week you will meet Paul Proctor. Paul is newly elected as a member of the HSMAI Region Europe Board of Directors. Paul Proctor is an internationally experienced executive with significant experience working in China and has a performance-driven mindset. Get to know Paul by reading the interview below in this newsletter.
Defining Success in the New Market
In May HSMAI America and HSMAI Europe hosted the global Curate.
Curate is an exclusive benefit for Organisational Member companies of HSMAI.
If there’s one thing we learned from our recent event, at which attendees from HSMAI Americas and HSMAI Europe worked in small groups to brainstorm the KPIs that will be most relevant to them in the post-pandemic hospitality market, is that KPIs are situational.
Read more about the pre-work, the outcome and the analysis in this newsletter.
As we continue to focus on recovery we will meet members at the HSMAI Europe Days taking place in 6 cities in Europe. In addition, we have a variety of virtual programmes planned for the autumn. These focus on post-Covid strategies and tools aimed to close gaps, identify opportunities and gain commitment from customers and fellow industry employees.
I hope to see you soon!
Ingunn Hofseth
President & CEO
HSMAI Region Europe
Interview with Paul Proctor
In the weeks to come we will be sharing with you interviews with our new board members. This week you will meet Paul Proctor. Paul is newly elected as a member of the HSMAI Region Europe Board of Directors.
KPIs – The view from Europe
If there’s one thing we learned from our recent Global Curate event, during which attendees from HSMAI Americas and HSMAI Europe worked in small groups to brainstorm the KPIs that will be most relevant to them in the post-pandemic hospitality market, it’s that KPIs are situational.
