Events

Unlocking the Future: Artificial Intelligence in Hospitality ManagementJoin an exclusive, intimate gathering of industry professionals for a deep dive into how Artificial Intelligence (AI) is reshaping the roles of Commercial Teams and Revenue Managers in the hospitality industry. Together, we'll explore the opportunities and challenges AI brings, from dynamic pricing to customer experience optimization. 📅 Date: […]

Budgeting in a Changing Landscape - How should hotels cope with the potential VAT change? HSMAI members, Join us for an exciting and insightful afternoon and evening in Amsterdam! Starting January first 2026, the VAT rate on hotel stays and short-term accommodation will potentially rise from 9% to 21%. Today, we’ll explore what this means for […]

📅 Date: Tuesday, 9th September, 2025 📍 Venue: NBC Congrescentrum in Nieuwegein, Netherlands | Blokhoeve 1, 3438 LC Nieuwegein This September, local hospitality leaders will come together for a unique industry gathering that unites two events under one roof. One Shared Experience. This isn't just another forum. We’re bringing together hospitality leaders for a unique […]

Power Up Your Direct Game: The New Rules of Hotel Marketing in an AI World AI is rewriting the rules of hotel marketing. This invite-only Power Up brings together the industry’s most forward-thinking hotel leaders. 📅 Date: Wednesday, 10th September 2025 ⏰ Time: 16:00 hrs – 19:00 hrs 📍 Location: HEDNA Conference @ Altis Grand Hotel, […]

The Evolution of Luxury: Redefining High-End Hospitality for New GenerationsVi samler bransjefolk til en engasjerende samtale om 💎The Evolution of Luxury: Redefining High-End Hospitality for New Generations. Hva definerer luksus i dag, og hvordan endrer gjestenes forventninger seg? Få innsikt og konkrete ideer for å holde deg konkurransedyktig og skape eksepsjonelle gjesteopplevelser. 📅 Dato: Torsdag, 18 […]

ECC – Excelling at Customer Centricity – an HSMAI Certification Program 🔑 Unlock the power of customer-centric leadership!With HSMAI Region Europe’s Excelling at Customer Centricity programme, your team identifies and implement processes to close gaps that stop them from excelling, consistently, when in direct contact with your guests. Actions are proposed with clear ECC measurements […]

Future YOU – et arrangement designet for å hjelpe unge med å oppdage givende (og noen ganger uventede) karriereveier i hotell- og reiselivsbransjen.Du vil få høre ekte karrierehistorier, stille spørsmål til profesjonelle, og møte bedrifter som tilbyr jobber og praksisplasser lokalt. Enten du vurderer jobb, utdanning eller bare er nysgjerrige – Future YOU er stedet […]

ECC – Excelling at Customer Centricity – an HSMAI Certification Program 🔑 Unlock the power of customer-centric leadership!With HSMAI Region Europe’s Excelling at Customer Centricity programme, your team identifies and implement processes to close gaps that stop them from excelling, consistently, when in direct contact with your guests. Actions are proposed with clear ECC measurements […]

By-Invitation Only: Designing Leverage of MICE Potential in the Business Mix📅 Tuesday, 30 September 2025 🕔  9:30 am - 1:30 pm (followed by light lunch) 📍 Amadeus IT Group, Calle Salvador de Madariaga 1, 28027 Madrid An exclusive MICE Strategy Experience comes to Madrid We’re excited to bring a high-impact, MICE strategy workshop to Madrid, […]

ECC – Excelling at Customer Centricity – an HSMAI Certification Program 🔑 Unlock the power of customer-centric leadership!With HSMAI Region Europe’s Excelling at Customer Centricity programme, your team identifies and implement processes to close gaps that stop them from excelling, consistently, when in direct contact with your guests. Actions are proposed with clear ECC measurements […]

Hotels Unleashed: Mastering Distribution Dynamics in the Current Regulatory Chaos📅 Thursday, October 9th, 2025 📍 Zafiro Palace Andratx, Mallorca 🕘 5:00 PM – 8:00 PMJoin HSMAI Europe for an exclusive roundtable designed for senior distribution executives. As HSMAI Europe expands and our members would like to increasingly prioritise Distribution, we are dedicated to specifically enhancing […]

Connecting Future Leaders Oslo Best i lufta og på bakken! 📅 Torsdag, 16. oktober, 2025 📍 Radisson RED Oslo City Centre 🕘 17:00 – 21:00 Velkommen til Connecting Future Leaders! Connecting Future Leaders (CFL) har som mål å skape faglige- og sosiale møtepunkter for erfaringsutveksling og nettverksbygging blant unge ledere, talenter og andre på 35 […]